{"id":32336,"date":"2025-11-13T22:26:50","date_gmt":"2025-11-13T22:26:50","guid":{"rendered":"https:\/\/dev.tradesilvania.com\/docs\/uncategorized\/the-digital-coins-have-not-been-credited-to-the-wallet\/"},"modified":"2025-11-21T10:14:00","modified_gmt":"2025-11-21T10:14:00","password":"","slug":"incasarea","status":"publish","type":"docs","link":"https:\/\/www.tradesilvania.com\/ro\/frequent-questions\/portofel-digital\/incasarea\/","title":{"rendered":"Monedele digitale nu au fost creditate in portofel"},"content":{"rendered":"<p >Te rugam sa te asiguri ca monedele au fost trimise de la sursa iar tranzactia ta a fost scrisa in reteaua blockchain iar numarul de confirmari cerute din reteaua blockachain a fost atins.<\/p>\n<p >Pentru a verifica incasarea care nu a fost creditata te rugam sa ne trimiti un email la <strong>support@tradesilvania.com<\/strong> cu urmatoarele informatii\/documente (t<strong>e rugam sa raspunzi punctual la fiecare cerinta<\/strong>):<\/p>\n<p ><!--kg-card-begin: markdown--><\/p>\n<ul>\n<li >txId-ul din reteaua blockchain<\/li>\n<li >suma transferata<\/li>\n<li >adresa din care a fost efectuat transferul<\/li>\n<li >o poza cu wallet-ul tau in care sa fie vizibil suma si tranzactiile efectuate (nu acceptam poza din explorer)<\/li>\n<li >daca este transfer de XRP sau XLM te rugam sa verifici daca MEMO\/TAG a fost adaugat corect<\/li>\n<\/ul>\n<p ><!--kg-card-end: markdown--><\/p>\n<p ><strong>Tradesilvania nu este responsabila daca un transfer de monede digitale nu este incasat automat in portofel (pot exista multiple cauze din cauza carora acest lucru nu a fost efectuat). <\/strong>Atata timp cat reteaua si adresa sunt corecte suma o sa fie credita si nu este pierduta chiar daca creditarea nu a fost efectuata automat de catre aplicatie.<\/p>\n<p ><strong>Portofelul din aplicatie este un portofel pentru tranzactionare. <\/strong>Fiecare tranzactie care intra si pleaca din portofel este monitorizata de catre un sistem automat pentru a se verifica daca monedele provin din activitati ilegale, SCAM-uri etc.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Te rugam sa te asiguri ca monedele au fost trimise de la sursa iar tranzactia ta a fost scrisa in reteaua blockchain iar numarul de confirmari cerute din reteaua blockachain a fost atins. Pentru a verifica incasarea care nu a fost creditata te rugam sa ne trimiti un email la support@tradesilvania.com cu urmatoarele informatii\/documente (te [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"doc_category":[88],"glossaries":[],"doc_tag":[],"class_list":["post-32336","docs","type-docs","status-publish","hentry","doc_category-portofel-digital"],"acf":[],"year_month":"2026-04","word_count":207,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"tradesilvania_admin","author_nicename":"tradesilvania_admin","author_url":"https:\/\/www.tradesilvania.com\/ro\/author\/tradesilvania_admin\/"},"doc_category_info":[{"term_name":"Portofel digital","term_url":"https:\/\/www.tradesilvania.com\/ro\/frequent-questions\/portofel-digital\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Monedele digitale nu au fost creditate in portofel - Tradesilvania<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tradesilvania.com\/ro\/frequent-questions\/portofel-digital\/incasarea\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Monedele digitale nu au fost creditate in portofel - Tradesilvania\" \/>\n<meta property=\"og:description\" content=\"Te rugam sa te asiguri ca monedele au fost trimise de la sursa iar tranzactia ta a fost scrisa in reteaua blockchain iar numarul de confirmari cerute din reteaua blockachain a fost atins. 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