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Tradesilvania RAMP Terms and Conditions

PLEASE READ THIS DOCUMENT CAREFULLY. BY USING OUR SERVICES OR BY CREATING AN ACCOUNT ON THE WEBSITE, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW AND SPECIFIC SECTIONS: EXECUTION OF ORDERS AND EXECUTION PRICE, DISPLAYED PRICE AND PRICE DIFFERENCES, EXECUTION PRICE DIFFERENCES

Important: list of fees and commissions of Tradesilvania platform https://tradesilvania.com/en/frequent-questions/general/what-commissions-do-you-apply

Tradesilvania SRL is a privately owned company registered in Romania, with tax registration code 39400924 with registered office in Cluj-Napoca, str Constantin Brancusi nr 176 etaj 3, Romania;

References in this Agreement to “Tradesilvania”, “Administrator” “Service Provider” “we”, “our” or “us” refer to Tradesilvania SRL, depending on the Services discussed, and references to “you”, “your”, “Client” or “yours” refer to the person with whom Tradesilvania enters into this Agreement.

Tradesilvania SRL shall, at the request of the Client in the name and on behalf of the Client, provide the brokering Services for the sale and purchase of digital goods (movable property) at an exchange rate agreed by both Parties. By way of example, TRADESILVANIA SRL offers the following Services: buying or selling virtual assets and digital assets, topping up accounts in personal name, making arrangements for the storage of virtual assets and digital assets, transferring virtual assets and digital assets;

The Website https://tradesilvania.com is operated by Tradesilvania S.R.L. registered in Romania, with tax registration code 39400924 with registered office in Cluj-Napoca, str Constantin Brancusi nr 176 etaj 3, Romania,
email: [email protected]; phone +40316313186

By using the Website (https://tradesilvania.com) and the Services linked to with and provided by the Website, you hereby accept and confirm that you comply with:

By the consent we obtain from you when you register on the Website, you agree that:

These Terms of Use (the “Terms”, including the “Privacy Policy”, “Usage Policy” and “Cookie Policy”) describe the ways in which you may use the Tradesilvania RAMP Service, and which are our obligations and rights towards you as a Client.

This Agreement shall govern the use of the Services provided by Tradesilvania. By using the Services, you agree to be bound by the terms and conditions of this Agreement. If you do not agree to any of the terms of this Agreement or any subsequent changes to this Agreement, you may not use the Services and your account with us will be closed. This Agreement shall become effective upon your electronic confirmation of acceptance. We recommend that you keep a copy of this Agreement and transaction records in order to have a history of your activity.

Tradesilvania RAMP is a software infrastructure service offered occasionally to individual customers. Even if Tradesilvania Ramp is translated into several international circulation languages for accessibility, it remains a service provided in ROMANIA

There may be situations where, due to the legislative framework of your country of residence, you are not allowed to use our Services. We accept no responsibility if, for any reason, you are unable to access the Services. It is your responsibility to be aware of the regulatory requirements relating to cryptocurrency transactions in your jurisdiction before using the Services.

For the purposes of this Agreement, the following terms have the following meaning:

  1. Order – the instruction to buy or sell a specific digital asset.
  2. Instruction – a specific indication, sent by the Client to the Service Provider, in relation to the Services provided, setting out the operations that the Service Provider must carry out in relation to the digital assets;
  3. Confidential information – all information relating to the Service Provider’s activity that has been entrusted to the Client or to which the Client has had access both during the performance of the Agreement and prior to its conclusion or after its termination for any reason whatsoever, including but not limited to:
    1. Marketing strategies, know-how, patents, inventions, registered or pending trademarks, ideas, business plans regarding the past, present or future, financial information or projections, operations of the SERVICE PROVIDER;
    2. Lists of customers or suppliers;
    3. Any technical or scientific information, programs, systems, inventions, processes, procedures, technologies or methods specific to the activity carried out by the Service Provider;
    4. Any concepts, reports, data, know-how, specifications, computer programs, computer codes, databases, information and trade secrets;
    5. Any other information relating to the business of the Service Provider which the Service Provider considers to be confidential;
    6. Any other information that should reasonably be regarded as confidential information of the Service Provider.
    7. The terms of this Agreement.
  4. FIAT currency – legal tender, a representation of money, issued or recognized by public authorities in a particular jurisdiction or geographical area;
  5. Funds – the cash in the trading account;
  6. Transaction – a transaction executed on the basis of orders submitted by the Client or on the basis of a firm order of a Client, on behalf of the Client, by the Service Provider on a trading market, directly or through another provider who has direct access to that market;
  7. Banking day – the part of a day during which a banking institution on the territory of Romania receives, accepts or refuses the execution of payment orders, their modifications and revocations; banking transactions carried out by the Service Provider between 9.30 a.m. and 4.30 p.m. on the legally declared banking days;
  8. Virtual goods – a digital representation of value that is not issued or guaranteed by a central bank or public authority, is not necessarily linked to a legally established currency, and does not have the legal status of currency or money but is accepted by natural or legal persons as a conventional means of payment, investment method or means of access to goods or Services, and which can be transferred, stored and traded electronically; in the Agreement, it may also be referred to as “digital good” or a “digital asset”;
  9. Trading account or “account” – the user account on the Platform where the digital assets are stored, which is opened and maintained by the Service Provider for the Client;
  10. Quotation – the cost of a digital asset, expressed in units of another instrument at a given time;
  11. Available assets – assets in the Client’s account, when there are no open positions and no indebtedness of the Client to the Service Provider;
  12. External principal – a brokerage house, a bank, a hedge fund or any other third party, whose Services the Service Provider may use to obtain the price of a digital asset and to execute an instruction of the Client;
  13. Access codes – a single password and authentication, assigned to the Client during registration, which provides the Client with access to its trading account and the possibility to carry out transactions using special software via the Internet;
  14. Trading Platform or “Platform”  – special software “Tradesilvania Platform”, through which the Client can give instructions to the Service Provider via the Internet. The terms of business governing all actions related to the execution of transactions, specific balance procedures, as well as the specifications of the traded goods are available on the Service Provider’s official public Website at the following address https://tradesilvania.com; this information is also available via the information software “Tradesilvania Platform”;
  15. Non-conformities of the Service not attributable to the Service Provider – the impossibility to provide the Service at optimal parameters due to causes beyond the control of the Service Provider and for which the Service Provider is not liable;
  16. Tracking – a file created by the tracking software;
  17. Upgrade – any subsequent version of the Service Provider’s software which adds new functions, functionality and/or improved performance or operates on new databases or other operating systems or Client or server software Platforms;
  18. Vulnerability report means the report resulting from the analysis of the tracking file by the Service Provider’s software;
  19. Normal operating mode of the Platform – the normal operating mode is when the Platform operates within the parameters set out in this Agreement taking into account the response time, the standard interface, the processing of the orders as requested and validated by the Platform administrator. It is not a normal operating mode of the Platform if, for any reason whatsoever, the Service Provider suffers a loss as a result of the user’s transactions or other related transactions.
  20. Software error – a defect or error in a computer program or system that causes it to produce an incorrect or unexpected result or to behave in unintended ways. Software errors include but are not limited to: latent connections, communication errors, exchange rate or parity transmission errors from Platform providers, customer and/or third-party actions on the software component with any other software, circumvention of Platform software safety protections or exploitation of a defect in the software that was not known to the Service Provider. System/software errors and those errors or malfunctions that cannot be prevented/anticipated by means of usual checks or cannot be anticipated by means of diligent maintenance interventions or Services;
  21. Scalping – a speculative type of trading in which the opening/buying and closing/selling of a position is executed in a very short time frame (in a period of less than five minutes);
  22. Digital wallet provider – an entity that provides Services to hold private cryptographic keys on behalf of their Clients, to hold, store and transfer digital assets;
  23. Long position – the purchase of a digital asset by the Client;
  24. Short position – sale of a digital asset by the Client;
  25. Manifest error – the obvious error regarding the quotations of digital assets, when the quotations deviate substantially from the prevailing market price and which occurred as a result of a system error, technical error or software error or delay in updating the quotations for digital assets offered by the Platform;
  26. Exclusive closing limitation  – the partial or total restriction of the Client’s ability to open new positions or to purchase new buy orders;
  27. Operational latency – is the time interval between trading operations;
  28. Acceptable use of the Platform – it is considered an acceptable use of the Platform the attitude/intervention of the user in accordance with this Agreement and the terms and conditions of the Service Provider without prejudice to the Service Provider. Any use that is inconsistent with the terms and conditions of this Agreement and the enclosed documents, any use which is detrimental to the Service Provider, for example but not limited to:  carrying out a number of transactions in a day which varies by more than 30% of the average number of transactions/day carried out previously over a period of 180 days, is not acceptable.
  29. Experienced user – user who has been using the Services of the Tradesilvania.com Platform for a period of at least 6 months or user with previous experience and who has filled in a knowledge assessment questionnaire.
  30. Execution at market price – the market order involves the launch of a buy or sell order, with fast execution, at the best market price at that time (the order is executed immediately at a price as close to the market price as possible). This type of order places more emphasis on the execution of the trade and less on the execution price.
  31. Limit execution – a limit order can be a buy or sell order and is executed when the price specified by the Client is reached (the order is executed at the price set when the purchased/sold amount is covered by this price). Reaching the cut-off price does not guarantee immediate execution, as there may be other orders at approximately the same price limit but that take precedence.
  32. Platform abuse – actions involving a disproportionately high and abnormal load on the Platform and on the Platform infrastructure or interfering with the Platform, intercepting or misappropriating, in whole or in part, any system, data or information, transmitting or uploading on the site any material containing malware (ransomware, computer virus, Trojan horse, computer worms, etc.) or any other type of malicious software; attempting to gain unauthorized access to the Platform, other user accounts, IT systems or networks connected to the Platform, by intercepting sensitive data or any other means; using the access data of other users to gain unauthorized access to the Platform (except for users who are explicitly entitled to access the Platform data under the contract); transferring or sharing access data or the right to access the Platform to a third party (except where there are legal requirements or explicit permission has been obtained from the Service Provider).
  33. Market abuse – activities involving illegal trading behavior, the misuse of confidential/privileged information or any similar practices that may be considered market abuse.
  34. Washtrading – refers to a type of cross-trading, both by a Client and in combination with other Clients, accounts or Platforms to initiate an order that would result in self-execution, where the same Client or group of Clients would act at the same time as both a seller and as a buyer for the same goods.
  35. Market manipulation – refers to the artificial control of the traded volume or to the manipulation of the price for a digital asset listed on the Platform, as well as manipulation in any form (by direct or indirect action) including but is not limited to: initiating or transmitting false or erroneous data or any other actions that may create manipulation and fluctuations in the calculation of the value of a digital asset on the Platform and which may affect the normal operation mode of the Platform.
  36. Time manipulation techniques – actions aimed to desynchronize the Platform, the workstation or any system from the real time of the server or application.
  37. Information society service – any service that is performed using electronic means and has the following characteristics:
      1. It is carried out with a view to obtaining an economic benefit, usually procured from the provider by the recipient;
      2. It is not necessary for the provider and the recipient to be physically present at the same place in the same place;
      3. The service is provided through the transmission of data on individual request;
  38. Electronic means – electronic equipment and cable, optical fiber, radio, satellite and similar networks used for processing, storing or transmitting information;
  39. Information service provider – any natural person or legal entity who provides an information society service to a defined or undefined number of persons;
  40. Service recipient or recipient – any natural person or legal entity using an information society service for commercial, professional or other purposes, in particular for the purpose of seeking or providing access to information;
  41. Consumer – any natural person or group of natural persons formed in associations, covered by Ordinance 21/1992, and acting under a contract for purposes other than their commercial, industrial or manufacturing, craft or freelance activity.;
  42. Commercial communication – any form of communication intended to promote, directly or indirectly, the products, services, image, name or designation, likeness or logo of a trader or member of a regulated profession; the following do not in themselves constitute commercial communications: the information allowing direct access to the activity of a natural person or legal entity, in particular on domain names or an electronic mail address, communications relating to the products, services, image, name or trademarks of a natural person or legal entity, provided by a third party independent of the person concerned, in particular when provided free of charge;
  43. Electronic payment instrument – an instrument that allows its holder to carry out the following types of transactions:

i. Transfers of funds other than those ordered and executed by financial institutions;
ii. Cash withdrawals, and loading and unloading of an electronic money instrument;

  1. Professional – any natural or legal person, public or private, acting for purposes relating to its trade, industrial or manufacturing, craft or freelance activity in connection with consumer contracts and any person acting for the same purpose in its name or on its account;
  2. Digital content – data produced and delivered in digital form;
  3. Alternative dispute resolution procedure, hereinafter referred to as ADR procedure – an out-of-court settlement procedure for national and cross-border disputes arising from sales contracts or Services agreements concluded between a professional carrying out activities in Romania and a Client resident in the European Union through the intervention of an alternative dispute resolution entity, which proposes or imposes a solution and which acts in Romania (see Article 2 and 3 of Government Ordinance No. 38/2015);
  4. Alternative dispute resolution entity, hereinafter referred to as ADR entity – a structure that offers the settlement of a dispute through an ADR procedure and which may operate exclusively within the National Authority for Consumer Protection, within a central public authority or an autonomous administrative authority with responsibilities in the field of consumer protection.
  5. National Authority for Consumer Protection, hereinafter referred to as A.N.P.C. – public institution and operates as a specialized body of the central public administration, with legal personality, under the subordination of the Government and under the coordination of the Minister of Economy, Trade and Business Environment.
  6. Mediation – a way of settling conflicts amicably, with the help of a third party specialized as a mediator, under conditions of neutrality, impartiality, confidentiality and with the free consent of the Parties.
  7. Arbitration – an alternative jurisdiction of a private nature.
  8. The terms “including”, “include”, “in particular” or any other similar expression – their interpretation in the Agreement shall be including by way of example and without limitation.
  9. “Stop Loss BUY/SELL” – Automatic best effort action of selling a stock when the price of the stock falls/rises below/above a certain price limit set by the Client. This type of automatic action may not always be executed during period of rapid price movement on the Platform.
  10. Beta – A version of a feature or product in the testing phase on the public Platform that is not guaranteed to meet all the requirements, even if the application has been thoroughly tested.
  11. Non-conforming payment – means any payment made by a Client which does not comply with the instructions in the Client account, the terms and conditions of this Agreement or which is not in accordance with the law.
  12. Minor corrections and amendments – any changes that do not fundamentally affect the essential terms of the Agreement
  13. Firm order – an order or instruction sent by the Client by email, SMS or telephone prior to the transaction and which cannot be revoked, whereby the Client expressly agrees to the execution of an action on the Platform by the Service Provider within the time limit set out in the Terms and Conditions.
  14. Affiliate functionality – a program  whereby the Client earns a percentage of the commission on crypto purchase transactions with the parities performed by affiliated partners.
  15. Spot market – the price and the digital good presented in the Platform of this type is immediately available for delivery (purchase and delivery).
  16. High volatility – digital goods whose prices may vary greatly due to a lack of liquidity in the market or special conditions.
  17. Tickets – fixed volumes defined in USDC that can be used to access the FlashSale or LaunchPad Service.
  18. Lock period – A pre-established period of tine for a currency during which the User holding it on the Platform cannot withdraw it and withdrawals are made in percentage increments per period.
  19. Manual withdrawal – the request of a User to transfer digital goods based on a request sent via a support channel (phone, email, etc.) or support ticket.
  20. Territoriality – the Services covered by this Agreement shall be provided on the territory of Romania and shall be subject to Romanian and European legislation;
  21. Accepted Jurisdiction – Jurisdiction where  Tradesilvania Ramp service is available
  22. Unaccepted Jurisdiction – Jurisdiction where  Tradesilvania Ramp service is not availableThe list of accepted and unaccepted jurisdictions are available in the section https://tradesilvania.com/en/frequent-questions/ramp/

General rules of the RAMP service and CLIENT’S OBLIGATIONS

By initiating a RAMP transaction, you implicitly confirm that you meet the following conditions:

  1. meet the eligibility criteria;
  2. any information you provide is true and accurate;
  3. comply with the applicable legal framework;
  4. you are the owner of the bank account or the payment methods from which you make the payment and the amounts you use to purchase digital goods on the Tradesilvania platform
  5. the amount of FIAT (RON, EURO, USD or other currencies) used for the purchase of digital goods does not come from illicit or illegal activities;
  6. the digital goods you sell do not originate from illicit or illegal activities, and the sale of digital goods does not constitute money laundering activity;
  7. you will not use the Tradesilvania Ramp Services for any illegal or fraudulent activity;
  8. you will not access, store, distribute or transmit malicious code (malware);
  9. you will not use anyone else’s email address to access the Tradesilvania Ramp Services, and you will not allow anyone to access the Tradesilvania Ramp Service using your email address.

The digital/ virtual goods you sell do not originate from illicit or illegal activities. The sale of digital goods does not represent money laundering activity.

The amount of fiat (RON, EURO) used for the purchase of digital/virtual goods does not come from illicit or illegal activities. You are the owner of the bank account or of the payment methods from which you make the payment and of the amounts you use to purchase digital goods on the platform.

If it is proven that one of the points above is not fulfilled, you will be forced to bear the damage and other possible legal consequences.

By using our Services, you certify that you own or are authorized to transact with the funds (fiat or digital goods) processed through the Tradesilvania Ramp.

If an error occurs in the application when buying, selling, crediting or withdrawing digital or fiat goods and the value sent by Tradesilvania is higher than it should be, you will be obliged to return the respective value back.

If an error occurs in the application when buying, selling, crediting or withdrawing digital goods or FIAT, and the value sent by Tradesilvania is higher than it should be, you are obliged to refund the value back.

By initiating a transaction, you implicitly confirm that you meet the following conditions: The digital goods you are selling do not originate from illicit or illegal activities. Selling digital goods does not constitute money laundering activity.

The amount of fiat (RON, EUR) used to purchase digital goods does not originate from illicit or illegal activities. You are the holder of the bank account from which you make the payment and of the amounts you use to purchase the digital goods on the Platform.

If it is proven that you have not complied with any of the above, you will be liable for any damages and other legal consequences.

By using our Services, you certify that you own or are authorized to transact with the funds (fiat or digital goods) uploaded to the tradesilvania platform.

Order Execution and Execution Price

The execution price is the one at the time of receipt and crediting the FIAT amount to the account.

Delays and manual processing: If an order requires manual processing from a, this can take up to 15 days, and the execution price will be the one at the time of processing.

The client must enter the order correctly and, in case of manual processing, open a support ticket for assistance.

Displayed Rate and Price Differences

The rate displayed before initiating an exchange in the Tradesilvania Ramp interface or in the integrator interface, before authenticating in the Tradesilvania Ramp service and selecting the payment method, is strictly informative. It shows the best possible rate, generally for payments by bank transfer.

Clients can simulate various payment methods to analyze the options and see the exact amount of cryptocurrency received depending on the chosen method.

Transaction confirmation: Before completion, the system displays the estimated amount of cryptocurrency that will be received for the amount paid in RON/EUR that takes into account the selected channel. . The transaction confirmation constitutes the client’s firm order, which will be executed when the amount is allocated to the account.

Execution Price Differences

There may be differences between the time the order is placed and the time it is collected and executed due to the time it takes to collect amounts in fiat currency.

Bank transfer: It can take several days, and the execution price can vary significantly.

Card payment: It is made almost instantly, eliminating exposure to volatility, but has a higher processing cost, which may reduce the final amount of cryptocurrency received.

Other fiat channels: Which may have different processing costs.

Personal Data Processing

Tradesilvania SRL is registered as a Data Controller with the ANSPDCP [National Supervisory Authority for Personal Data Processing] registry. The processing of personal data of Clients is carried out in accordance with the legislation in force and is set out in the Data Policy page (https://tradesilvania.com/en/privacy). We are also ISO 9001 (Quality Management System) and ISO-27001 (Information Security Management System) certified.

Risks

Please make sure that you fully understand the risks involved and thus do not invest any money that you cannot afford to lose. The market for digital goods is very volatile and prone to a rapid price changes. Transactions in these goods are likely to be labelled as irrational, perceived as a speculative bubble that may lose its credibility once the bubble bursts. There may therefore be changes at our discretion, by the project, by blockchain or at the request of the authorities. There may also be additional risks that we have not listed in the Terms and Conditions of Use. Should such changes occur during the course of the relationship, they shall apply with immediate effect.

Please make sure that you fully understand the risks involved and thus do not invest any money that you cannot afford to lose. The market for digital goods is very volatile and prone to a rapid price changes. Transactions in these goods are likely to be labelled as irrational, perceived as a speculative bubble that may lose its credibility once the bubble bursts. There may therefore be changes at our discretion, by the project, by blockchain  or at the request of the authorities. There may also be additional risks that we have not listed in the Terms and Conditions of Use. Should such changes occur during the course of the relationship, they shall apply with immediate effect.

You acknowledge that Tradesilvania is not responsible for the protection or custody of your cryptocurrencies or any private keys or other security information to access your cryptocurrency and that Tradesilvania is not responsible for any loss of cryptocurrency resulting from the theft, loss or mishandling of cryptocurrency private keys or other security information beyond its control.

Make sure you understand all the risks before using the Services. You should only use our Service if:

The main risks involved in trading digital assets and which the Client assumes by entering into this Agreement are:

The risks listed above are examples and other risks may occur, therefore the Client must inform itself as fully as possible about the specifics of the Service provided before starting the trading activity.

Cancellations and Refunds

Once you have placed an order, it cannot be canceled or refused.
All orders are final and cannot be refunded.
Once an order has been sent to the cryptocurrency wallet, it cannot be cancelled or refunded under any circumstances.

You hereby agree that, upon delivery, you shall not be entitled to any credits or refunds and all cryptocurrency purchases, sales and exchanges are final. TRADESILVANIA’s obligation to you shall be fully discharged upon delivery of the cryptocurrency to the designated withdrawal account and you shall have no claim or right against TRADESILVANIA after such delivery.

Please note that cryptocurrency transactions are irreversible.

Tradesilvania may reject/decline/cancel your transaction for various reasons. If this happens, Tradesilvania will not be responsible for any loss you suffer as a result of these activities.

A transaction can be rejected/denied/cancelled in the following cases, listed as examples and NOT limited to :

We also reserve the right to cancel your transaction in the following situation:

If we decide to cancel your transaction for any of the above reasons, we will refund the money we received from you for that transaction, unless we are prevented from doing so by law or regulation. You may have to bear the costs associated with that refund (for example, if you provide incomplete or inaccurate information), or if there are partially delivered services, as well as other direct costs incurred by us to our suppliers, which are related to the reimbursement process, or if there are manual activities involved in the refund process.

Operational flow of the services provided

The service provided is based on a simplified flow from the TRADESILVANIA Platform.

  1. Once you have completed the registration and KYC and AML verification process, Tradesilvania will provide you with the Services.
  2. The Client initiates a payment with digital goods. A window opens (with Tradesilvania interface and which is from the Tradesilvania Website) for email and account validation
  3. Once the email has been validated, the KYC procedure (video identification and its data are taken according to the law for identification) is carried out at the time of the first transaction.
  4. After KYC confirmation, the payment methods are displayed on the Platform.
  5. The User makes a FIAT payment (RON or EUR) to Tradesilvania (based on the single identification code) and after validation of the FIAT receipt on the Platform:
  6. Tradesilvania changes the FIAT received into the good chosen by the Client and a transfer of digital goods is carried out at the address indicated and owned by the Client.
  7. Tradesilvania does not facilitate or provide trading or investment or brokerage accounts or facilities, nor does it provide investment or any other financial advice for stock or financial instruments; Tradesilvania does not transfer FIAT currency.

How we are registered

Tradesilvania Platform is registered at O.N.P.C.S.B. (FIU Romania) as a supplier for the provision of exchange services between virtual currencies and fiduciary currencies and for the provision of digital wallets with registration number 292/2022. Tradesilvania platform does NOT trade securities or regulated assets.

Client Registration Process

In order to use the Services, you must register for an account by providing your name, email address and accepting the terms of this Agreement. By using the Services, you agree and represent that you will use the Services only for yourself and not on behalf of any third party. After successfully completing the registration process, Tradesilvania will provide you with a Simplified Account. You are fully responsible for all activities that occur on your account. We may, in our sole discretion, refuse to open an account for you or limit the number of accounts you may hold or suspend or close any account, and we are not required to provide you with the reasons why you have taken such action.
You will be required to complete certain verification procedures before you are permitted to start using the Services.
You are responsible for maintaining the security and proper control of any IDs, passwords, login keys or other codes you use to access our Services. Any loss of the above information may result in restricted access to your account.

Right to suspend or delay a transaction or settlement

We may refuse to process any transaction or settlement without prior notice and may restrict or suspend your use of the Services we offer at any time, under the conditions set out in these Terms and Conditions, which you expressly agree to when joining the Platform. Transactions may be postponed if we believe that a transaction is suspicious, or that it may involve fraud or misconduct, violates applicable laws or breaches the Terms and Conditions. In case of high market volatility, unforeseen economic situation or force majeure, transactions and settlements may be delayed by up to 15 days.

Tradesilvania is not responsible for delays caused by settlements requiring interbank transfer.

Tradesilvania may impose limits on the goods you can buy or sell and may change the list of digital goods on the Platform at any time without notice. We reserve the right to change the amount of virtual goods that you can buy or sell.

Transaction limits may vary depending on your payment method, the verification steps you have completed and other factors. We reserve the right to change the applicable limits as we deem necessary and, where possible, we will notify you in advance, although in some cases this will not be possible, and you will be informed after any changes to the applicable limits have occurred. If you want to increase your limits beyond the amounts shown, you can send a request to [email protected].

If the customer does not submit the requested validation documents required by Tradesilvania, Tradesilvania  has the right to suspend, cancel, or extend the delivery deadline of the transaction until all information required by Tradesilvania is received and validated.

Suspending and closing your account

Tradesilvania reserves the right to terminate the provision of its services to any user if the user has violated any of the obligations undertaken when using the Service, or if possible violations of the terms and conditions have been identified or suspected or if the user does not fully respond to all requests for validation of the information provided on the platform or through additional communications. In exceptional cases, the Platform reserves the right to terminate the provision of its services at any time without explanation or reason.

Fulfilment of tax obligations by the Client

It is the Client’s responsibility to determine which tax regime applies to them and to pay all taxes and charges due to the authorities in the country of residence.

Using Tradesilvania Ramp may result in tax liabilities. We are not responsible for assessing tax liability, collecting tax from you, making any payments on your behalf or providing any tax reports. If you require advice on your tax liability arising from the use of Tradesilvania Ramp, please consult an independent tax adviser.

Fees

Tradesilvania does not apply any additional fee to the exchange rate shown in the application. There is no additional charge for exchanging additional digital goods. The fee for each FIAT Service is available on the website https://tradesilvania.com/en/frequent-questions/general/what-commissions-do-you-apply. These fees shall be updated periodically on the Website and shall be collected by the Service Provider upon conversion.

In exceptional cases, in addition to the fees already mentioned above, the Service Provider has the right to claim and collect a one-off fee for any other additional Services provided at the request of the consumers, at the amount set out in the List of Fees and Charges.

If you have chosen to create an account on the Platform, it means that you agree with the exchange rates of the goods as well as the FIAT fees charged by Tradesilvania. This cannot be challenged by any Client.

The confirmation of the transaction by the blockchain network varies depending on the congestion of the network and the operating conditions of the network. Tradesilvania is not responsible if the Client sends the digital goods to the wrong address.

In the case of FIAT amounts transferred by the Client that are less or greater than the amount posted for payment during the swap transaction, the difference shall be stored in the Client’s account. For manual withdrawal to a bank account, a manual transfer processing fee of EUR 35/transaction is charged according to https://tradesilvania.com/en/frequent-questions/general/what-commissions-do-you-apply. This amount is available for trading in the client’s customer account on the tradesilvania.com application.

For card payments for which partial delivery of the service was made, the commisions for returning the amounts on the card (partial refund) will include all fees paid by Tradesilvania to the service providers which will be deducted from the amount that needs to be returned.

For payments at payment machines using the card or in cash, the amounts will be returned after the validation of a bank account in the platform by making a payment from the account holder’s account to Tradesilvania’s bank account, otherwise the amounts will remain in pending status until the validation of an bank account in the platform.

No cash withdrawals are possible in the platform.

Fiat withdrawal policy

The withdrawal terms of the available FIAT funds, in the IBAN account, are based on classic banking services and subject to the terms provided for in Article 7 of the Brokerage Agreement.

Money Laundering Policy (AML)

Tradesilvania’s policy is to actively prohibit and prevent money laundering and any activity that facilitates money laundering or the financing of terrorist or criminal activities. We will comply with all applicable requirements and regulations.

Card payment

If you have loaded your wallet using card payment and this transaction is pending with our payment processor, Tradesilvania may delay the withdrawal of digital goods until these card payments are completed, settled and validated by Tradesilvania and/or the card issuer or payment processor. You can buy the virtual currency with any credit/debit card you hold, as long as it is a Visa or a MasterCard with 3D Secure.

Tradesilvania does not collect or store credit/debit card information. In order to make payments, the cardholder’s name must match the account name in the Tradesilvania application. The use of third-party cards is strictly forbidden.

The amount to be deposited through a credit card will be deposited in the wallet in the application if the withdrawal of digital goods is not possible.

The Tradesilvania RAMP service allows, in certain situations, at the client’s request or as a result of legal or operational obligations, the reimbursement of FIAT funds related to transactions processed through RAMP, including those that require manual intervention from the Tradesilvania team.

Any refund or return of FIAT funds will include all costs related to the refund process, namely all fees applicable on the platform for each stage of the return, including fees charged by card processors, banks or other institutions involved, currency exchange costs, costs related to the conversion of crypto to FIAT and, where applicable, card return fees.

The reimbursement of FIAT funds is made exclusively after the completion of all applicable legal and operational verifications.

Service – Delivery Policy

The use of the Services is subject to our KYC process and its completion, and we may therefore retain the data on our systems for future use and verification.

The maximum value of an order for digital goods can be found in the FAQ section of the Website.

The Client acknowledges and accepts that Tradesilvania may share the trading volume with third parties for analysis and statistical purposes.

Purchase of digital goods by you:

Following the opening of an account on the Tradesilvania Platform, you will be able to purchase digital goods in exchange for RON, EUR. Following the payment in FIAT currency received by Tradesilvania, we will deliver the virtual goods to the wallet indicated by you, in accordance with the Terms and Conditions.

Tradesilvania has full freedom to determine the value of the instruments and products that can be purchased on the platform.

If you find any errors or if you have any problems with the Tradesilvania Platform or with any of the Services offered by Tradesilvania, please contact us by email at [email protected].

Any complaint relating to the access, use, registration on our Website, carrying out a transaction, issues relating to the transaction, issues relating to other Services and the like, should be communicated to us directly by email at [email protected].

Your complaint will be registered and you will receive a written response within a maximum of 30 days at the email address you provided when submitting your complaint.

The Client declares that they agree not to make these complaints public (on social networks, media or in any other way) subject to bearing the damage caused for the image damage to the owner of the Website and the company by these actions.

Any complaint to Tradesilvania shall be submitted immediately after the situation complained about has been discovered at [email protected] and you will receive a support ticket number.

If the Client is not satisfied with the solution chosen by the Service Provider, alternative dispute resolution methods are available:

For any complaint, the Client may address to :

A.N.P.C. National Authority for Consumer Protection according to the law, by Consumer Phone, 0219551 or by accessing www.anpc.ro where you can register a complaint and have acces to an online complaint form and email addresses dedicated to this process.

You can update your contact details via the Platform at any time. It is your responsibility to ensure that your contact details are up to date and to check your email box and the Tradesilvania Platform email box on a regular basis for any notifications or communications we may send you.

Know-your-Customer (KYC) Program:

We will collect sufficient information from any Client who has opened an account to enable us to identify the Client. These checks include asking proof of a Client’s identity through an official government-issued ID. In some cases, additional documents may be requested. If any Client refuses to provide the information requested by us or appears to have intentionally provided incorrect information, the Platform may take any measure provided for in the Agreement and in the Terms of the Service.

Communication Client – Tradesilvania and Tradesilvania – Client

(1) Any communication sent by the Client to the Service Provider may be made:

– By post: Tradesilvania SRL, Constantin Brancusi, Nr 176, etaj 3, Cluj-Napoca, Cluj 400462, Romania;
– By phone: +40316313186;
– Via the “HELP” button on the Website and on the trading Platform;
− Via email: [email protected].

(2) The Service Provider shall send any information/notification to the Client by post, phone, fax or electronic means, using the last address, last phone number, fax number or email address registered in the application. It is the Client’s responsibility to inform the Service Provider of any changes in the recorded contact details. Any Service delays or notifications in the application are the responsibility of the Client if the Client has failed to update their contact details. Customers are required to log into their account on the Platform to view the operational notifications at least once every 30 days and to add info@ tradesilvania and [email protected]  and [email protected] to the contact email address book in order to receive notifications.

The communication between the Client and the Tradesilvania team/representative is confidential, whether it is on the app chat, email or on other communication channels. The Client shall not be entitled to disclose or pass on any message/sentence/fragment of the messages, documents exchanged with Tradesilvania to any third party without the written consent of Tradesilvania. The confidentiality of the messages is binding both before the establishment of the relationship with Tradesilvania and after its termination.

By using this Website, you agree to the policies and terms described in this “Privacy Policy”. If you do not agree with this Privacy Policy, please do not use this Website. We reserve the right to make changes to this Privacy Policy at any time. Any changes will be posted in this Privacy Policy, and the changes will apply to activities and information collected after posting. We encourage you to review this Privacy Policy periodically to ensure that you are informed of any changes and how the information may be used.

Tradesilvania may send notices and commercial communications to Clients in relation to the trading Platform and this Service whenever necessary to inform Clients about changes to the Platform, new features introduced to the Platform or general changes to the terms and conditions, as well as any other matter arising from the relationship with Clients that may be of interest to Clients.

The Clients accepts that all communication relating to the RAMP Service shall be exclusively in English and the main language of communication shall be English for operational reasons and for consistent operation of the Service.

Processing of personal data

Purpose of processing

Tradesilvania processes the personal data of the Clients only for the fulfilment of the legal, contractual obligations and for the legitimate interest of its business. For the same purpose, the Service Provider has the right to record/store all interactions with the Client, whether by phone or via alternative electronic channels (email, chat, etc.). The purpose of personal data processing is carried out:

a) On the basis of consent to the processing of personal data for one or more specific purposes;
b) For the performance of any contract;
c) Compliance with legal obligations relating to the prevention of money laundering and terrorist financing;
d) To serve the legitimate interests of the Company’s business by promoting the Company’s services and to meet the needs of customers.

Legal basis of processing

Personal data are processed on the basis of the data subject’s consent, legitimate interest or legal requirements, in accordance with the provisions of:

Data storage period

(1) Personal data are stored for a period of 5 years from the expiry of the business relationship with the Client or from the date of the occasional transaction, in accordance with the legal provisions. When it is necessary to extend the retention period, the Service Provider shall be required to extend the 5-year period by the period specified by the competent authorities, without this extension exceeding 5 years.

(2) Upon expiry of the retention period, Clients’ personal data shall be deleted, except where other legal provisions require us to continue to retain the data.

Method of data sharing, specifying third parties or recipients:

(1) The Service Provider shall share the personal data processed:

(2) All contracts with associated controllers include provisions on the protection of personal data and the fulfilment of technical and organizational requirements, in accordance with the provisions of the GDPR.

Basic rights conferred to Clients by the GDPR in relation to data protection:

The main rights conferred by the GDPR are:

For further information, please visit:
https://www.dataprotection.ro/?page=noua%20_pagina_regulamentul_GDPR

Transfer of data outside the EU

The transfer of personal data to service providers is carried out on the basis of standard contractual clauses issued by the European Commission, the European Commission Decisions  establishing that a non-EU country provides an adequate level of protection. 

The right to lodge a complaint:

Data subject – The Client, under the rights conferred by the Regulation, may request confirmation from the Service Provider’s controller at the  email address [email protected] – whether or not their personal data are processed, may request access to those data, as well as a copy thereof. The data subject may also request relevant additional information – the reason for the processing, categories of data processed, etc.

If the response provided by the controller to the data subject is not satisfactory, the data subject may lodge a complaint with A.N.S.P.C.D.P. (https://www.dataprotection.ro/) or to the court.

The data subject may at any time request the withdrawal of consent if the processing is not necessary on the basis of legal provisions, legitimate interest or the performance of the contractual relationship. The data subject may also unsubscribe from email communications at any time.

Right of withdrawal

You have 14 (fourteen) calendar days to exercise your right of withdrawal from this Agreement, without having to give any reason or pay any penalty. This withdrawal period begins on the day following the date on which we accept your request.

We will not normally provide the Services during the withdrawal period. Any Services or orders that are fully executed prior to a withdrawal cannot be cancelled.
You must notify us of your withdrawal request within the specified period of time by email to [email protected].
If you exercise your right of withdrawal, this Agreement will be terminated at no cost to you.

Cookies Policy:

Tradesilvania uses cookies. Cookies are data stored on the user’s hard drive, that contain information about the user. If the user refuses to accept a cookie, they may still use the application. Cookies help us to track and segment the interests of our users in order to customize the experience of visiting our Website.

Tradesilvania is not responsible for losses caused by market volatility, blockchain forks/maintenance or market conditions.

Transactions in digital goods carry significant risks. You should carefully consider whether it is appropriate for you to purchase digital goods.

For any kind of question, do not hesitate to contact us at the email address [email protected] or via chat.

All rights are reserved, according to Copyright Law 18/1996. The entire content of the Website, regardless of its nature (text, images, graphics, software and other similar elements), is the property of Tradesilvania srl. The content of the Website may not be reproduced, modified, transferred, distributed, republished, copied or transmitted in any other form without the written permission of Tradesilvania srl.

The applicable law is that of Romania. In the event of a dispute, the Parties shall seek an amicable settlement, failing which CLUJ COURT OF APPEAL shall have jurisdiction.Thank you for using the Services of Tradesilvania srl through the Tradesilvania Platform.

Tradesilvania can make changes to the RAMP service and to the terms and conditions of use without an individual notification to the clients, meaning that you are obliged to periodically consult the Tradesilvania website.

Any changes we make to these Terms will be effective as soon as they are posted on our website (unless otherwise stated), and the updated version of the Terms will supersede all previous versions.